HONOR, the global technology brand, has announced the expansion of its official after-sales service network—HONOR Service Center—in various cities across Indonesia. As of now, there are eight operational HONOR Authorized Service Centers located in Jakarta, Tangerang, Bandung, Semarang, Yogyakarta, Surabaya, and Bali, with more locations planned in the near future. This strategic move reflects HONOR’s firm commitment to delivering a superior user experience through convenient, reliable, and high-quality service for every HONOR user in Indonesia.
With a rapidly growing customer base and an expanding portfolio of smart devices, HONOR recognizes that dependable and accessible after-sales support is crucial. The establishment of multiple Authorized Service Centers ensures that every customer has access to expert assistance—ranging from consultations and repairs to technical support and diagnostics—all conducted by trained professionals using genuine parts.
“Customer satisfaction is at the heart of everything we do at HONOR,” said Justin Li, President of HONOR South Pacific. “We understand that customer trust is built not just on product excellence, but also on the reliability of our after-sales service. By launching a comprehensive service center network, we aim to provide peace of mind and confidence for all users who choose HONOR as their technology partner. This is a tangible proof of our long-term dedication to growing alongside the Indonesian people.”
Multiple Integrated Support Channels for Maximum Convenience
To address the varied needs of its users across the archipelago, HONOR Indonesia has launched several integrated customer service channels that ensure accessible and responsive support for everyone:
1. Physical Service Centers
Customers can visit any HONOR Authorized Service Center for face-to-face assistance. These locations provide direct support including diagnostics, repairs, software consultations, and more. The nearest service center can be located easily via HONOR’s official website:
https://www.honor.com/id/support/service-center/
2. Postal Repair Services
For users located far from major cities or service center hubs, HONOR offers a convenient postal repair service. The process is simple and efficient: fill out an online form with device details, remove the SIM and SD card, and wait for HONOR’s team to schedule a device pick-up. This solution eliminates the need for travel and ensures timely repairs. More details are available here:
https://www.honor.com/id/support/express-repair/
3. Multiple Contact Points for Quick Support
In addition to physical and postal services, HONOR provides a range of remote support options, including:
- Telephone Hotline: 001803065235
- Email Support: idsupport@honor.com
- Online Chat: Available directly on the official HONOR Indonesia website
This multi-channel support system reflects HONOR’s adaptability and understanding of modern consumer needs. Whether users require immediate troubleshooting, need to send in a device for repair, or simply have a technical question, they can rely on HONOR’s efficient and friendly service network.
HONOR’s Vision: Innovation Paired with Reliable Support
HONOR’s continuous investment in after-sales service infrastructure goes hand in hand with its innovation-driven mission. As a technology leader that produces smartphones, wearables, and AI-powered devices, HONOR ensures that product ownership is not only about access to cutting-edge technology—but also about lasting peace of mind.
Every HONOR product is backed by a service promise that includes expert maintenance, transparent procedures, and quick resolutions. Through these service centers and digital support channels, HONOR strengthens its brand presence while empowering users to enjoy its technology without worry.
As HONOR continues to grow in Indonesia, this commitment to quality service will play a central role in building long-term trust. Customers can be confident knowing that choosing HONOR means more than just buying a device—it means entering into a reliable partnership supported by world-class after-sales care.
HONOR’s expansion of its official after-sales service network across Indonesia is more than a business initiative; it’s a declaration of loyalty to its users. With a robust support system, easy-to-reach service centers, and a customer-first approach, HONOR is ensuring that every user feels secure, valued, and supported every step of the way.
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